We are sorry to hear that you are experiencing problems with your Retulp drinking bottle. Scratches and dents caused by falling or normal use that do not affect the use or safety of the bottle do not qualify for warranty. We are proud of the quality of our products and stand behind what we make, but the bottles remain consumer products. So please note that wear and tear such as scratches may occur to the coating and printing on your stainless steel bottle during normal use. Cleaning your bottle in a dishwasher may cause the coating to come off or the cap to fail. This has to do with the temperature of the dishwasher. For this reason we advise against using a dishwasher and this is not covered by the guarantee. Retulp bottles have a maximum six-month guarantee. This guarantee will at all times be assessed by one of the Retulp resellers or employees.
It may happen that you wish to return your order. You have the right to cancel the order up to 14 days after receipt without giving any reason. After the cancellation, you will have another 14 days to return the products. You will then receive the full order amount including shipping costs refunded to your account within 14 days. The costs of returning the products from your home to Retulp are for your own account. If you make use of the right of withdrawal, the product will be returned to Retulp with all delivered accessories and in the original state and packaging.